Shipping & Delivery

Order Processing

Orders are usually processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
Australia: 7–15 business days
Other Countries: 10–25 business days

Delivery times are estimates and may vary.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking information may take 2–5 business days to update.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after the order has been processed.

Customs and Import Fees

International orders may be subject to customs duties, import taxes, or handling fees.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Delayed or Missing Packages

If your tracking information has not updated for more than 10 business days, contact us at  support@fydwellora.com.

If a package is marked as delivered but cannot be found, please check with household members, neighbors, the local carrier, or building reception before contacting us.

Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery with your order number and clear photos of the item and packaging.